What SRP M-Power customers need to know

On the SRP M-Power plan, you pay in advance for power.  

However, when your credit runs out and your power stays on, your account builds up debt. This is called accumulated debt. 

For SRP M-Power customers with accumulated debt, SRP will move this debt to a paydown balance so that it can be paid back over time. 

You may have a paydown balance already. If so, any accumulated debt will be added to this balance. This total amount is known as your “Amount Owed to SRP” and can be found using the SRP M-Power^® app or through SRP My Account™. 

Paydown balance + accumulated debt = total amount owed to SRP

A percentage of your future purchases will go toward your paydown balance until it is paid in full. Your paydown percentage is based on your “Amount Owed to SRP.” If the amount is:   

• Less than $500, 35% of future purchases will go toward paying this balance off.  
• Between $500 and $1,000, 50% of future purchases will go toward paying this balance off.  
• More than $1,000, 70% of future purchases will go toward paying this balance off — unless you receive our Economy Price Plan (EPP) monthly discount. For EPP customers, the paydown percentage will be capped at 50%.

If you have a balance of over $500 that falls below $500 as you make payments, your paydown percentage will drop to 35%. If you would like to lower your paydown balance faster, you can make payments by giving us a call. Lowering your balance can allow more of your purchases to go toward your account. 

Making payments toward your paydown balance is easy.

When you make an energy purchase, a percentage will automatically be applied to your paydown balance, and the remainder will go to your account. You can easily make a purchase using the SRP M-Power app, through SRP My Account or by calling us at (602) 236-8888.  

Remember, we’re here to help.

If you’re having trouble purchasing power for any reason, call (602) 236-8888. Our customer service representatives are available 24 hours a day and we have programs, partners and resource counselors ready to support you.   

Save $23 per month with the Economy Price Plan discount

SRP’s Economy Price Plan is offered year-round, but we want to make sure you know about it now. If you qualify, we will put a $23 credit on your SRP M-Power account each month.   

Depending on how many people live in your home and how much everyone earns, you may qualify for this monthly discount. See if you qualify.  

See if you qualify for federal funds to pay your energy bill 

SRP’s Customer Resource Counselors also work closely with community action agencies to assist customers with possible utility assistance as well as other critical needs, such as food. Call (602) 236-8888 today to speak with a resource counselor to see if you qualify.

What is ‘accumulated debt’?

When your account runs out of credit and your power stays on, your account accumulates, or builds up, debt. This is the amount of power you have used but have not yet paid for. This amount will be shown as “Accumulated Debt” on the SRP M-Power app or in your SRP My Account. 

What is a ‘paydown balance’?

Sometimes SRP M-Power customers may carry forward a portion of debt owed to SRP. This balance, called a paydown balance, will show on SRP My Account and the SRP M-Power app as “Amount Owed to SRP.” This balance will be paid back over time through future purchases.  

A percentage of future purchases (outlined above) will go toward the paydown balance until it is paid in full. 

What is an ‘advance’?

If you’re having trouble making a payment, you can request an advance. An advance is like a loan from SRP but with no interest or fees.  

The advance is added to your paydown balance and paid back over time. With each future purchase you make, a percentage of the purchase will go toward paying back your balance.  

How do I request an SRP M-Power advance?

You can request an advance using the SRP M-Power mobile app or by calling SRP at (602) 236-8888. 

To request an advance through the SRP M-Power app: 

1. Log in and tap the menu icon in the top left corner. 
2. Tap “Request an advance” from the drop-down menu. 
3. Review the Safety Statement and tap “Submit Request.”