In these uncertain times, you can count on SRP. We take our responsibility to provide power to over 1 million customers in Greater Phoenix very seriously. Rest assured, we have the practices and policies in place to ensure the reliable delivery of power to those that count on us.
That’s why we announced that we will not turn customers’ power off for non-payment during the COVID-19 pandemic.
Power system maintenance during COVID-19
Even during this time, it’s important that we continue to work on critical maintenance projects on the power system. Much of our work this time of year prepares the power system for summer.
SRP conducts routine inspections of our systems to ensure continued power delivery and safe operations for our customers. Occasionally, we identify equipment that requires maintenance or replacement. An outage is sometimes necessary to ensure the safety of SRP personnel while repairing those items.
We understand that our customers are more likely to be home when these maintenance outages occur because of the COVID-19 pandemic. We will do our best to ensure minimal impact. In addition, we will always keep you informed before the planned outage.
How to stay informed about outages
For planned outages, we will send you a letter prior to the outage to let you know when it will occur. Two days prior, we will also attempt to contact you by email or phone.
We also send outage alerts via email and text for planned and unplanned outages, so be sure to subscribe to those.
When you sign up for outage alerts, you’ll get notified about:
- Power outages at your home
- Causes of electrical outages
- Estimated restoration times
- When power is restored
During this time of uncertainty, we want you to be informed and feel comfortable knowing that we’re keeping the power on and water moving through the Valley.
If you have any questions, call us 24/7/365 at (602) 236-8888.