Helpful resources in times of need

We know how important it is for our customers to have power. We care about everyone’s safety and well-being. That’s why we have flexible payment plan options, programs and resources for SRP customers in place to help in times of need.     

1. Save $23 per month with the Economy Price Plan. 

Energy can be a big expense—especially in the summer. That’s even more true for a household on a tight budget. If this is the case for you, you should know about the Economy Price Plan.  

Each month, customers with limited incomes can get $23 applied to their SRP electric bills. This adds up to an annual savings of $276 on your SRP bill! 

Depending on how many people live in your home and how much everyone earns, you may qualify for this monthly discount.  

2. Get help from our 24/7 customer service team. 

SRP’s customer service team is here to help 24/7. They can work with you to set up a payment plan that fits your needs and even connect you with a resource counselor, if needed.  

Our resource counselors work closely with community agencies to provide financial help with utility costs and other critical needs. This can include things like:  

• Food  

• Medical care  

• Clothing  

• Shelter  

To speak with a customer service representative, call (602) 236-8888 anytime.  

3. Sign up a friend or family member to receive overdue bill alerts. 

If your electric bill becomes past due, SRP can reach out to someone you trust (even if they live in another city or state). The SRP Safety Net program helps to protect against power shutoffs by keeping a friend or family member informed.   

 Sign up a friend or family member, or call SRP at (602) 236-8888 to learn more and enroll.  

4. Stay on top of your account with helpful alerts.  

Managing your account is easier with text or email alerts. Sign up today and get notified when:    

• A bill is available    

• Payment has been received    

• Payment is due soon   

• A bill becomes past due    

• A weekly bill projection is available    

• Your monthly bill may exceed a set budget    

• Your usage is higher than usual   

Signing up for alerts is easy, simply update your contact information in SRP My Account™. You can also sign up family members or friends for account alerts here too. Just look for the “Alerts” option in the “My Profile & Settings” tab.   

Other resources from SRP 

In addition to SRP’s community agency partnerships, we have other resources available to help you lower your energy bills, avoid future debt and prevent service disconnection. One helpful resource is Weatherization Assistance. 

Eligible limited-income homeowners can receive assistance to make energy-efficient upgrades to their homes to help reduce energy costs, including:   

• Insulation   

• Window shading   

• Low-flow showerheads   

• Faucet aerators   

• Space heating and cooling system equipment maintenance and tune-ups   

Helping each other

Some customers have asked how they can help others. If you’re interested in helping those in need, you can partner with us and the Salvation Army through SHARE: Service to Help Arizonans with Relief on Energy.    

For every dollar donated to SHARE, SRP will make a matching donation. SRP donates a minimum of $500,000 per year to the SRP Bill Assistance Program. This program helps qualified limited-income customers pay their energy bills. Together, we can make twice the difference.