Helpful resources in times of need

We know how important it is for our customers to have power. We care about everyone’s safety and well-being. That’s why we have flexible payment plan options, programs and resources for SRP customers in place to help in times of need.  

1. Save $23 per month with the Economy Price Plan

Especially in the summer, energy can be a big expense. That’s even more true for a household on a tight budget. If this is true for you, you should know about the Economy Price Plan.

Each month, customers with limited incomes can get $23 applied to their SRP electric bills. All in all, you can save $276 a year on your SRP bill.

Depending on how many people live in your home and how much everyone earns, you may qualify for this monthly discount. See if you qualify. 

2. Get help from our 24/7 customer service team

SRP’s customer service team is here for you 24/7. They can work with you to set up a payment plan that fits your needs. For those in need of help, they can connect you with a resource counselor.

Money to help to cover your energy bill, and more

Our resource counselors work closely with community agencies to provide financial help with utility costs and other critical needs. This can include things like:

Food
Medical care
Clothing
Shelter

To talk with a customer service rep, call (602) 236-8888 anytime. If you would like to reach out directly to a community service agency in your area, here is a list.

One assistance program we want to call out specifically is the new Federal Homeowner Assistance Fund, which can help homeowners who have been financially impacted by COVID-19.

HAF is a foreclosure-prevention program that can assist with up to $25,000 per eligible homeowner to help pay for 12 months of mortgage payments, utility payments, internet services, property insurance and taxes (not included in mortgage payments), and HOA fees. You can learn more and apply online or call the AZ HAF hotline at (833) 931-3600, weekdays from 8 a.m. to 5 p.m.

3. Sign up a friend or family member to receive overdue bill alerts

If your electric bill becomes past due, SRP can reach out to someone you trust (even if they live in another city or state). The SRP Safety Net program helps to protect against power shutoffs by keeping a friend or family member informed.

4. Stay on top of your account with helpful alerts

Managing your account is easier with text or email alerts. Sign up today and get notified when: 

A bill is available 
Payment has been received 
Payment is due soon
A bill becomes past due 
A weekly bill projection is available 
Your monthly bill may exceed a set budget 
Your usage is higher than usual

Signing up for alerts is easy. Simply update your contact information in SRP My Account™. You can also sign up family members or friends for account alerts. Just look for the “Alerts” option in the “My Profile & Settings” tab.

Other resources from SRP

In addition to SRP’s community agency partnerships, there are other resources available to help you lower your energy bills, avoid future debt and prevent service disconnection. Read on to learn more.

Weatherization Assistance

Eligible limited-income homeowners can receive assistance to make energy-efficient upgrades to their homes to help reduce energy costs, including:

Insulation
Window shading
Low-flow showerheads
Faucet aerators
Space heating and cooling system equipment maintenance and tuneups
And more

SRP Home Energy Assessment

Making your home more energy efficient is one way to lower your energy bill, and SRP is now offering free virtual assessments.

Helping each other

Some customers have asked how they can help others during this time. Those interested in helping those in need can partner with us and the Salvation Army through SHARE: Service to Help Arizonans with Relief on Energy. 

For every dollar donated to SHARE, SRP will make a matching donation. SRP donates a minimum of $500,000 per year to the SRP Bill Assistance program. This program helps qualified limited-income customers pay their energy bills. Together, we can make twice the difference. 

Contact SRP now for help

SRP is here to help 24/7 during difficult times. Call right away to request bill assistance and to start the application process with a community agency.