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Utility bill relief during the COVID-19 pandemic and holiday season

During the COVID-19 pandemic, SRP has helped many customers enroll in flexible payment plans and get financial help for utility bills. Currently, limited-income customers who receive the Economy Price Plan monthly discount are not being charged late fees or having their power shut off for non-payment.

Wildfire and SRP can work with customers in need

We know that many families continue to be affected by the pandemic. For some, this may be their first time facing financial hardship. If you’re having trouble paying your electric bill, we want you to know that help is available. Organizations like Wildfire are stepping in alongside SRP to help.

Community action agencies or programs provide a variety of services, which may include utility assistance, rental or mortgage assistance, food boxes and other needs. For a full list of community action agencies across the Valley, including outside of SRP’s service territory, visit Wildfire’s website.

We urge those in need to reach out now, while community assistance funds are still available and before growing debt becomes even harder to pay back.

Request help now, while funds are available.

The stress and strain of unpaid bills often gets worse over time. That’s why, together with SRP, we at Wildfire want to work with customers to address unpaid bills as soon as possible.

Beginning in early 2021, utility companies across Arizona, including SRP, will begin returning to normal payment policies. This means that customers who have unpaid energy bills will be asked to begin paying back their debt.

As the holidays approach, we expect more customers will request assistance.  That’s why it’s critical to reach out as soon as possible as funds are limited, and before COVID-19 relief funds run out.

What to expect and how to request bill assistance

To receive bill assistance as soon as possible:

1. Call SRP Customer Service

For help learning what resources are available to you, call (602) 236-8888 for English or (602) 236-1111 for Español. SRP’s customer service representatives are available 24/7, 365 days a year to assist you with general inquiries. From 8 a.m. to 5 p.m. on weekdays, you can be connected with a Customer Resource Counselor or opt to receive a call back when one is available.

2. Connect with an SRP Customer Resource Counselor

Specially trained resource counselors can connect you with support agencies like Wildfire to possibly help with utility bills and other living expenses. To begin, you will be given information on which community action agency to reach out to based on where you live. You will be also be given an idea of the basic application requirements, such as:

  • Proof of income
  • Personal identification
  • Proof of residence

3. Connect with a community action agency

Once connected to an agency, you will receive instructions that walk you through the application process. At times, they can give you an idea of how and when your bills may be covered once your eligibility is determined and funding is approved.

SRP customers will be referred to agencies based on where they live. For a list of agencies within SRP’s service territory, visit SRP’s Agency Referral page.

Other ways to get help from SRP

In addition to applying for assistance with utility bills, there are other SRP resources available to help you lower your energy bills, avoid future debt and avoid future power disconnection at your home.

SRP Safety Net

If your electric bill becomes past due, SRP can reach out to someone you trust. The SRP Safety Net program helps to protect against power shutoffs by keeping a loved one informed.

Weatherization Assistance

Limited-income homeowners can receive assistance to make energy-efficient upgrades to their homes, including:

  • Insulation
  • Window shading
  • Low-flow showerheads
  • Faucet aerators
  • Air conditioner duct seals
  • Space heating and cooling system equipment maintenance and tuneups
  • And more

SRP Home Energy Assessment

Making your home more energy efficient is one way to lower your energy bill, and SRP is now offering free virtual assessments.

Billing Alerts

Managing your account is easier with text or email alerts. Sign up for alerts today and get notified by SRP when:

  • A bill is available
  • Payment received
  • Payment is due soon
  • A bill becomes past due
  • A weekly bill projection is available
  • Your monthly bill may exceed a set budget

Signing up for alerts is easy – simply update your contact information in SRP My Account. You can also sign up family members or friends for account alerts. Just look for the “Alerts” option in the “My Profile & Settings” tab.

Contact SRP now for help

SRP is here to help during this difficult time. Call right away to request bill assistance or to start the application process with a community agency.

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