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Wildfire and SRP: Working together to support customers

We know that many families continue to be affected by the pandemic. We know that many families continue to be affected by the pandemic. If you’re having trouble paying your SRP electric bill for any reason, help is a phone call away. Organizations like Wildfire are stepping in alongside SRP to help.

Community action agencies or programs provide a variety of services, which may include utility assistance, rental or mortgage assistance, food boxes and other needs. For a full list of community action agencies across the Valley, including outside of SRP’s service territory, visit Wildfire’s website.

Request help now, while funds are available.

Community assistance funds that are offered through Wildfire and other organizations are limited and available on a first-come, first-served basis. We urge those in need to reach out now, before growing debt becomes harder to pay back and before funds run out.

How to request bill assistance

To receive bill assistance as soon as possible:

1. Call SRP Customer Service

To learn what resources are available to you, call (602) 236-8888 (English) or (602) 236-1111 (Español). SRP’s customer service representatives are available 24 hours a day, 365 days a year. From 8 a.m. to 5 p.m. on weekdays, you can reach a Customer Resource Counselor or opt to receive a call back when one is available.

2. Connect with an SRP Customer Resource Counselor

SRP’s Customer Resource Counselors can connect you with support community agencies, like us at Wildfire, that may be able to help with utility bills and other living expenses. You’ll be given contact information for community action agencies based on where you live. You’ll also be given basic application requirements, such as:

  • Proof of income
  • Personal identification
  • Proof of residence

3. Connect with a community action agency

Once connected with an agency, you’ll be given specific instructions on how to apply for financial support. The agency can also explain how and when your bills may be covered once your eligibility is determined and funding is approved.

SRP customers will be referred to agencies based on where they live. For a list of agencies within SRP’s service territory, visit SRP’s Agency Referral page.

Other resources from SRP

In addition to SRP’s community agency partnerships, there are other resources available to help you lower your energy bills, avoid future debt and prevent service disconnection. Read on to learn more.

SRP Safety Net

If your electric bill becomes past due, SRP can reach out to someone you trust. The SRP Safety Net program helps to protect against power shutoffs by keeping a loved one informed.

Weatherization Assistance

Limited-income homeowners can receive assistance to make energy-efficient upgrades to their homes, including:

  • Insulation
  • Window shading
  • Low-flow showerheads
  • Faucet aerators
  • Air conditioner duct seals
  • Space heating and cooling system equipment maintenance and tuneups
  • And more

SRP Home Energy Assessment

Making your home more energy efficient is one way to lower your energy bill, and SRP is now offering free virtual assessments.

Billing Alerts

Managing your account is easier with text or email alerts. Sign up for alerts today and get notified by SRP when:

  • A bill is available
  • Payment received
  • Payment is due soon
  • A bill becomes past due
  • A weekly bill projection is available
  • Your monthly bill may exceed a set budget

Signing up for alerts is easy – simply update your contact information in SRP My Account™. You can also sign up family members or friends for account alerts. Just look for the “Alerts” option in the “My Profile & Settings” tab.

Contact SRP now for help

SRP is here to help during this difficult time. Call right away to request bill assistance or to start the application process with a community agency.

2 thoughts on “Wildfire and SRP: Working together to support customers”

    1. SRPconnect

      Hi Chad, thank you for your concern and question. We have been working hard to share this message to our customers via email, mailers, social media, our website, blog and media releases so that the news channels can share the information as well. If you know anyone who is having trouble paying their electric bill for any reason, please have them call us at (602) 236-8888. Our customer service representatives are available 24/7, and we’re here to help. Thank you!

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